Effective date: October 12, 2026
The store on layne-staley.com (the “Store”) is operated by NancyLayneCo, LLC, PO Box 483, Mukilteo, WA 98275. This policy is part of the Terms of Use.
1. Orders. Your order is an offer to buy. We accept it when we send a shipping confirmation. We may cancel an order for pricing or listing errors, suspected fraud, or unavailability, and will refund any payment in full. To cancel your own order, email admin@layne-staley.com right away. We will cancel and fully refund any order that has not yet gone into production; once production starts, it cannot be cancelled.
2. Prices and payment. Prices are in U.S. dollars. Applicable sales tax is calculated at checkout. Payments are processed by PayPal or another processor shown at checkout; we do not receive or store your full card number.
3. Made to order. Most items are printed on demand by our production partner after you order. Each product page shows its estimated production and shipping time.
4. Shipping and delays. We ship within the time stated on the product page, or within 30 days of your order if no time is stated. If we cannot ship on time, we will email you before that date with a revised date and give you the choice to cancel for a full refund. Refunds for cancelled orders are issued to your original payment method within 7 business days.
5. International orders. Customs duties and import taxes are your responsibility and are not included in our prices.
6. Damaged, defective, wrong or lost items. Email admin@layne-staley.com within 21 days of delivery (or of the estimated delivery date for a lost package) with your order number and photos of the item and packaging. If the item is damaged, defective or not what you ordered, we will send a free replacement or a full refund, at your choice. You do not need to return the item unless we ask, in which case we pay return shipping.
7. Other returns. Because items are made to order, we do not accept returns or exchanges for change of mind, wrong size or color chosen by you, or an incorrect address you provided. Please check the size chart before ordering. If a package is returned to us because of an address error, we can reship it once you pay the shipping cost.
8. Your legal rights. Nothing in this policy limits any right you have under consumer protection law, including any implied warranty that cannot be disclaimed.
9. Our merchandise standard. All merchandise is reviewed and approved by the estate. We do not sell products that exploit addiction, death or family grief.
10. Contact. admin@layne-staley.com. We reply to order questions within 2 business days.